At Ather Traders, we want our wholesale customers to receive their orders in good condition and as expected. Because we deal in wholesale and bulk orders, we have a specific process for handling returns, exchanges, and refund requests.
Please read the following policy before placing your order.
1. Wholesale Orders
Ather Traders mainly supplies products to retailers, resellers, boutiques, online sellers, and other businesses.
Because wholesale orders are purchased in bulk, customers are requested to carefully check product details, sizes, quantities, and other order information before confirming their order.
2. Damaged or Incorrect Products
If you receive a product that is:
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Damaged
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Defective
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Different from the product ordered
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Incorrect in size, color, design, or quantity due to an error on our side
please contact us as soon as possible after receiving your order.
We may ask you to provide clear photos or videos of the product and packaging so that we can review the issue.
After reviewing the case, we will inform you about the available solution.
3. Return Conditions
To be eligible for a return or exchange, the product should generally be:
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Unused
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Unwashed
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Unworn
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In its original condition
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Free from stains, damage, perfume, or other signs of use
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Returned with its original packaging or tags where applicable
Products that have been used, washed, altered, damaged after delivery, or returned without the required information may not be eligible for a return or refund.
4. Change of Mind
Because Ather Traders operates as a wholesale supplier, we do not generally accept returns simply because a customer has changed their mind, ordered the wrong quantity, or no longer requires the products.
Customers are encouraged to confirm their order details before placing a wholesale order.
5. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
Approved refunds may take some time to appear in your account depending on the payment provider or financial institution.
We will communicate the refund details to you after your request has been reviewed.
6. Exchanges
Where applicable, an approved exchange may be offered for products that are damaged, defective, or incorrectly supplied.
Exchange availability may depend on product availability at the time the request is approved.
7. Shipping Costs
If the return or replacement is required because of an error by Ather Traders, we will review the applicable shipping costs and advise you about the return process.
For other return requests, shipping costs may be the responsibility of the customer.
8. Sale or Special Wholesale Orders
Products purchased as part of special offers, clearance deals, customized orders, or specially agreed wholesale arrangements may have different return or refund conditions.
The applicable terms will be communicated to the customer before the order is confirmed.
9. How to Request a Refund or Return
To request a return, exchange, or refund, please contact Ather Traders through our website or available contact channels.
Please provide:
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Your name
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Order number
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Contact information
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Product details
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Reason for the request
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Clear photos or videos where required
Our team will review the request and contact you with the next steps.
10. Order Inspection
We recommend checking your wholesale order as soon as it is delivered.
If there is any issue with the products or quantities received, please contact us promptly so we can investigate and assist you.
11. Policy Changes
Ather Traders may update this Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any updates will be posted on this page with a revised Last Updated date.
12. Contact Us
If you have any questions about our Refund Policy, returns, exchanges, or refunds, please contact us through our website.
Ather Traders
Website: https://athertraders.com
We are committed to handling genuine product issues fairly and providing reliable service to our wholesale customers.